FAQs: Frequently Asked Questions

Lime strongly recommends that all riders wear a properly fitted helmet while operating a e-scooter or bike.

Users download the Lime app, create an account, locate a scooter on the in-app map, and scan the QR code on the scooter to begin a trip. Pricing and any promotional offers are managed through the Lime platform.

A key component of this pilot is the use of designated parking corrals. Riders must park scooters upright and out of pedestrian travel paths. The Lime app requires riders to end their trip within approved parking locations and submit a photo of the parked scooter. Improperly parked scooters will result in penalties to the rider.

The pilot will operate through the remainder of WatchFest. At the conclusion of the pilot on July 19, 2026, staff will evaluate usage data, public feedback, and operational performance before making any recommendations regarding continued deployment.

Community members are encouraged to report poor rider behavior, parking issues, and other concerns through any of Lime's 24/7/365 customer service channels:

  • Phone: 1.888.LIME.345. Phone support is available in 16 languages, including English, Spanish, Arabic, French, Mandarin, Tagalog, German, Italian, Polish, Czech, Swedish, Hebrew, Dutch, Hungarian, Portuguese, and Norwegian.
  • Email: support [at] li.me (support[at]li[dot]me). Written support is available in all languages.
  • Lime App: Riders and non-riders can contact customer service through the app without taking a ride. Riders can also rate their experience and report vehicle-related issues at the end of each rental.
  • Website: Self-help FAQs and a customer service submission portal.
  • Twitter/X: Anyone can tag @_LimeAid for customer service review and routing to the local Operations Team.
  • Community Reporting Form: Each Lime vehicle includes a QR code linking to a community reporting form that feeds directly to our Operations Team. The form uses the language settings of the user's phone and allows users to change languages as needed.

Scooters are intended for use on streets and bicycle facilities. Riders are expected to follow traffic laws and use bike lanes where available. Riding on sidewalks is prohibited. Riders must be at least 18 years old to rent and operate a shared Lime device.

The pilot is intended to support WatchFest by providing an additional transportation option for short trips in Decatur and longer trips between Decatur and Atlanta, while also allowing the City to collect real-world data on demand and bike/scooter travel patterns.