Smart 911

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Smart 911Decatur has implemented the national safety database Smart911 to improve 911 services for residents and business owners. Smart911 allows residents to create a safety profile of vital personal and household data, including household members, photos, medications or medical conditions and even pets, which will be displayed to 911 call takers immediately when a resident places an emergency call. This safety profile provides more extensive information than is currently available on incoming calls and can contain the specific details that first responders can use to save lives.

Smart911 is a free service available to all residents and business owners and is private and secure. Safety profiles can be created through the Smart911 website, The service has the added benefit of being a National Safety Database, giving residents the ability to have their information travel with them. While they may create their profile in their hometown, if they dial 911 anywhere in the country where the Smart911 service is active, their profile will be available to 911 call takers. Smart911 has been rapidly adopted over the last year and is now being used in more than 38 states, protecting more than five million citizens. In Georgia, Smart911 is also available in Alpharetta, Atlanta, Chamblee, Dunwoody, DeKalb County, John’s Creek, Milton and Sandy Springs.

Residents and business owners are also be able to sign up for emergency and general notification alerts through Smart911. These alerts can be received by telephone, text or email depending on an individual's preferences. All residential phones numbers in the Bellsouth/AT&T system should be in the telephone database. All other telephone numbers will have to be registered. Alert options include:

  • Emergency & general notifications - The City will initiate the alert.
  • Severe Weather - Smart911 will initiate the alert based on NWS weather polygon technology.

If at anytime you would like to be removed from the alerting system and have opted-in, simply log into your Smart911 profile and unsubscribe. However, loaded landlines cannot be unsubscribed from receiving emergency alerts.

For more information about Smart911 in Decatur, contact Fire Chief Toni Washington at or call 404-373-5092.

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